Find below some useful links and book recommendations to get you started.


Stickdorn, M., Hormes, M., Lawrence, A. & Schneider, J. (2018) This is Service Design Doing. Buy on Amazon.

This is Service Design Doing: Methods. Available here. (2018) Getting Your Service Scope Right. Available here.

Polaine, A. (2019) The Complex Is Not Complicated. Available here.

Service Design Toolkit (2009) Communication Methods Supporting Design Processes. Available here.

NESTA (2019) Development Impact and You. Available here.

Kimbell, L. & Julier, J. (2012) Social Design Methods Menu. Download here.

PolicyLab (2015) Change Cards. Available here.

Qvist-Sørensen, O. & Baastrup, L. (2020) Visual Collaboration: A Powerful Toolkit for Improving Meetings, Projects, and Processes. Buy on Amazon.


Mind Tools (2019) Leadership Skills. Available here.

Business Balls (2019) Leadership. Available here.