Learn about the tools and methods used to make positive change.

Phases Discover, Define, Develop and Deliver refer to the Design Council Double Diamond framework, which you can find out more about here.


Some of the tools can be used repeatedly, at different stages of the design process.

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Sketch note exploring how Leadership needs to change to deal with a complex world.

View Collective Leadership sketch notes here.

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A design sprint is an intensive creative process that uses design thinking to develop, prototype and test a new service or solve organisational challenges.

Learn about design sprints in more detail here.


Ethical procedures, ensuring inclusiveness, diversity and equality underpins everything we do.

Learn about ethical practices in design here.

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Tips to enable everyone to contribute meaningfully to workshops.

View details on Facilitation here.