Scottish Quality and Safety Fellowship

Open Change worked with NHS Scotland’s Scottish Quality and Safety (SQS) Fellowship Programme in a workshop held at Clydebank on Wednesday 29 May entitled Leading by Design. The workshop explored how we can use design to foster a culture of creativity and innovation in healthcare and public services. Below is a list of further reading with links, referred to in the session.

Rod Mountain is an ENT surgeon at Ninewells Hospital, and is one of the V&A Dundee Design Champions. This feature on Rod includes a short video in which he argues why design and innovation is vital to health and social care.


Realising Realistic Medicine Through Service Design summarises how design can be applied in a three step process within health and social care. With links to recent projects and initiatives, we argue for a strategic approach to design-led healthcare.

Design for Public Good report – UK Design Council research and analysis on design-led innovation in the public sector has been compiled into one research report, which highlights best practice and explains the value of design techniques for governments across Europe.

Health Literacy Demonstrator case study.


The Spread Challenge – A report from The Health Foundation in September 2018, that shines a light on the challenges facing the NHS in improving the uptake of new ideas and practices, and the need for new approaches when developing national and local programmes to support the spread of innovation.


Kindness in public policy report.
The Julia Unwin report examining the role of kindness in public policy published by Carnegie UK Trust.



Whittington Outpatient Pharmacy – The UK Design Council invited Studio Tilt, an architecture and design practice, to work in collaboration with service design agency, Commonground to redesign the Outpatient Pharmacy at the Whittington Hospital in North London. This included a programme of codesign workshops with representatives from all the key stakeholder groups including patients, staff and management.